Deciding on the
type of care and the right care provider can be challenging. It is a difficult
and anxiety-filled choice. To better help you in making the right decision
for you and your loved one, we have prepared Q & A list. Please note
that this is a general reference and may not fit your current situation.
It is always best to request personal consultation and in-home assessment
Where does PrimeHome Care Services, Inc. provide service?
Service is available in Los Angeles, Orange and Ventura counties. If you
are unsure whether we cater to your area, please do not hesitate to contact
us to determine if we can assist you.
What kinds of services are available?
PrimeHome Care Services provides comprehensive in-home care services such
as personal care and grooming maintenance, meal preparation, grocery shopping
and errands assistance, light housekeeping, medication reminders, subsidiary
transportation and more importantly, companionship. For a detailed list
of services we provide, please refer to the Service portion of this webpage.
When is service available?
We take pride in being prompt and reliable. Service is available 24 hours
a day, 7 days a week. We continually try to accommodate our clients however;
for more efficient care we request for a 72-hour notice for recurring
care. We also appreciate a 24-hour notice for one-time assistance.
Aside from privately owned homes, does PHCS offer services in
Nursing Homes and Assisted Living Facilities?
We cater to our clients’ living arrangement. Our Care Providers
offer personal and companionship services anywhere our client resides
and that includes Nursing Homes and Assisted Living facilities.
Does PHCS provide overnight or live in care?
Yes, we do. Overnight and live-in care is available however; to ensure
that you will receive the best possible care, please give us at least
one day notice. For your safety, protection and satisfaction, Live-in
Care arrangements should be made and discussed with representatives of
PrimeHome Care Services, Inc.
Is there a minimum amount of time for which I can request care?
No. Most care is scheduled for at least two hours. If you engage one of
our caregivers in a task that takes longer than estimated, you may elect
to have the caregiver continue at the normal hourly rate for services,
or agree that you are satisfied with their progress and stop their work
with what has been accomplished. Note that the fee for one hour of care
is $25.00; additional hours are generally $15.00.
How much does PHCS charge for service?
Services are personalized and customized to client’s needs and preferences
so; fees may vary depending on the level and type of care. Hourly rates
range from $15.00-$20.00, daily rates range from $150.00 to $200.00. Fees
will be determined on initial consultation and in-home assessment. You
will be informed, consulted and asked to approve the rate prior to beginning
of service.
Does PHCS charge the same for couples living together?
The rates quoted above are for an individual client. An extra Twenty-five
percent (25%) is charged for every additional individual requesting companion
care. Additional fifty percent (50%) is charged for an added individual
requiring personal care.
Does PHCS accept insurance or Medicaid?
We are a Non Medical Custodial Care Agency, Medicaid does not approve
this kind of service unless you have Long Term Care Insurance. You may
verify eligibility with your insurance provider.
How soon can I receive service?
As soon as an in-home assessment is conducted and the paperwork completed,
we can begin providing care services. This process usually takes about
24 hours and is done to ensure that your needs are properly met.
Do I have to sign a contract?
A contract and/or service agreement is provided for your review and signature.
It will detail the services to be provided, fees and other information
that will help protect the rights of both parties.
Can I cancel service? If yes, how do I cancel it?
Cancellations can be made by contacting our office. We require at least
7-day notice if you wish to cancel a recurring service. A 24-hour notice
is required for occasional clients canceling service. Should you wish
to change current service arrangements, please give us at least 24 hour
notice. Please note that cancellation policies are made to better serve
and protect our clients.
Is there a guarantee?
Yes. We are confident in the quality of care that we provide that we guarantee
our service. If by any chance you are not 100% satisfied, our next visit
will be provided for FREE.
Will I receive care from the same person?
PHCS knows that reliability and stability is very important to you. We
try to have the same care provider to consistently work with you. Should
there be any changes or substitution, you will be given ample notice.
Substitute Care Providers will be introduced in advance so, you could
get acquainted and build rapport.
Can I trust my caregiver?
All our caregivers are pre-screened on the basis of skills, qualifications,
and aptitude. They undergo stringent hiring procedure which includes criminal
background checks. They are also required to undergo CPR and First Aid
training to ensure that they are qualified to handle emergencies. It is
also important to know that all caregivers are insured and bonded. Rest
assured that should you have any reason to complain or if you are not
satisfied with PHCS caregiver we will try to provide alternate arrangements.
How can I be assured that I or my loved one will be cared for properly?
To ensure that you or your loved one will be properly cared for, PHCS
only hire highly qualified and experienced caregivers. We also make sure
that our pool of caregivers is compassionate as well as efficient. We
also conduct a monthly follow up to make sure that you are completely
satisfied with your caregiver and the service that we provide. Moreover,
we will do a quarterly evaluation to ensure that our care standards are
strictly followed by the caregiver. Please know that you will be consulted
of every visit and any issues or concern brought to our attention will
be resolved within 24 hours.
What if I don’t like my caregiver?
We understand that aside from competence there are other factors that
may influence your reaction and interaction with your caregiver. PHCS
knows that each person is unique and that their personalities, needs and
preferences need to be considered when finding them the right caregiver.
Using all these consideration we try to find a perfect match to assure
of a lasting partnership. In instances when it does not work out, we will
try to find a replacement that you will find more suitable. Please know
that PHCS have Zero Tolerance policy on discrimination and abuse against
our clients and caregivers and we may intervene if necessary.
What if the client goes to a facility, a hospital, or dies before the
end of the month?
When our client goes to a facility, hospital or dies on the duration of
the agreement, services will be automatically cancelled. An “administrative
start up fee” will be deducted from the deposit only if terminated
during the first month. After the first service month, a full refund will
be made for any unused days. Refund payments will be sent within 30 days
of the last day of service.
Is my privacy respected?
We value and respect our clients as individuals and human beings. Management,
staff and caregivers of PHCS strictly comply with all HIPPA requirements.
Please be assured that your privacy will be respected and we will not
divulge any of your personal and medical information.
What if I cannot find the service I need?
PHCS takes pride in offering an extensive list of services. Should there
be anything that you find lacking please contact our representative and
we will try to accommodate you.
What is an In Home Assessment?
An In Home Assessment allows one of our qualified staff to visit you face-to-face
in your home and work with you to determine what types of assistance you
need. We’ll ask you questions about your health and living arrangements
and offer customized options to fit your needs. There is no obligation
to receive care or be billed for service if you request an in home assessment.
Will PHCS provide references?
Yes, PHCS will provide references upon request.
